Encouragement in Hotel Management

TABLE OF CONTENTS
TABLE OF CONTENTS----------------------------------------------------------------------1
ABSTRACT----------------------------------------------------------------------------------2
CHAPTER ONE: INTRODUCTION-------------------------------------------------3
1.0 Introduction-------------------------------------------------------------------------------3
1.1 Statement of the Problem-------------------------------------------------------------5
1.2 Structure of the Report------------------------ -------------------------------------------5
CHAPTER TWO: LITERATURE REVIEW------------------------------------------------7
2.0 Introduction----------------------------------------------------------------------------------7
2.1 Employee turnover influences the hospitality industry---------------------------------7
2.2 Factor of turnover---------------------------------------------------------------------------8
CHAPTER THREE: METHODOLOGY----------------------------------------------------23
3.0 Introduction---------------------------------------------------------------------------------23
3.1 The Problem Statement and research questions----------------------------------------23
3.2 Instrument Development------------------------------------------------------------------23
3.3 Data Collection----------------------------------------------------------------------------24
3.4 Procedure------------------------------------------------------------------------------------24
CHAPTER FOUR: Analyses ---------------------------------------------------------------26
4.0 Introduction--------------------------------------------------------------------------------26
4.1 Analysis of demographic effects on job satisfaction---------------------------------26
4.2 Analyses employee tenure effects on job satisfaction--------------------------------31
4.3 Position efforts on job satisfaction-------------------------------------------------------32
4.4 Employment Characteristics and Actual Experience on the Job -------------------33
4.5 Job Retention Indicators------------------------------------------------------------------36
4.6 Employment Features that would cause employee dissatisfaction-----------------39
4.7 Strategies for increasing job satisfaction------------------------------------------------40
CHAPTER FIVE: CONCLUSIONS & RECOMMENDATIONS-----------------------41
CHAPTER SIX: BIBLIOGRAPHY-----------------------------------------------------44
APPENDICES----------------------------------------------------------------------------------47
Appendix A: Employee satisfaction Research Questionnaire---------------------------47
Appendix B: Outcomes of Employee Satisfaction Research Questionnaire-------50

ABSTRACT

The phenomena of employee turnover in the hospitality organization are always being focused on by managers and the academics because employees are central to hospitality and service, and employee’s attitudes and behaviours play a vital role in the quality of service. And this problem has many relationships with employees’ working satisfaction and corporation’s encouragement. Working satisfaction can reduce absence and employee turnover, it also can reduce the rate of accidents. The investigation of working satisfaction reflects the status of human resource in the corporation, through this, positive reactions can be made, and encouragement system can be adjusted, so that employees get more satisfaction, employee turnover is reduced and performance can be improved. This article introduces employee’s working satisfaction and external, internal encouragement, private talking and questionnaire are carried through in the company—Shanghai hotel---male and female (100 people). The reason that employee turnover in the company is to be found based on the analysis of these investigation. Encouragement is managers’ key function, author gives some suggestions to the high layer managers in Shanghai hotel---how to encourage people and hopefully the advice can be useful sometimes in other corporation also.